The 7-Day
Taste Guarantee
If the flavor of our drink mix or bars isn't right for you, contact us within 7 days of receiving your order and we'll make it right. No complicated returns. No runaround.
Here's how it works
Simple. Human. No fine print designed to trip you up.
7 calendar days
From your confirmed delivery date per carrier tracking, not self-reported.
Taste only
Covers the flavor of the drink mix and bars. Not intended as a results guarantee.
We'll make it right
Replacement flavor, store credit, or refund. We choose the best option for your situation.
Need to use the guarantee?
Email info@nutresalife.com with your order number. We'll handle the rest.
Contact Us →How to claim
Three steps. That's it.
Check that you're within 7 days of delivery
The window starts from the date your carrier (UPS, USPS, FedEx) marks your order as delivered, not the date you ordered, and not self-reported. Check your tracking email if you're unsure.
Email us at info@nutresalife.com
Include your order number and a brief description of what you didn't like about the flavor. You don't need to return anything. We just need your order number to verify and process the request.
We'll respond within 2-3 business days
We'll confirm your eligibility and offer you a resolution: a replacement flavor, store credit applied to your account, or a refund at our discretion. We aim to respond same-day whenever possible.
Coverage details
What the guarantee covers
This is a taste guarantee, not a weight loss guarantee or results guarantee. We're confident in the science, but individual results depend on many factors we can't control. What we can guarantee is that you'll find a flavor you enjoy, or we'll fix it.
✓ Covered
· Drink mix flavor, either flavor
· Bar flavor, either flavor
· First purchase only (system or trial kit)
· Within 7 days of confirmed delivery
· Up to 3 bars tried
· Up to 3 drink mix servings tried
✗ Not covered
· Results, weight loss, or health outcomes
· Orders more than 7 days past delivery
· Repeat orders or subscription renewals
· Substantially consumed product (more than 3 uses)
· Dissatisfaction unrelated to taste/flavor
· Claims without a valid order number
Resolutions
How we make it right
We offer one of three resolutions, depending on your situation and what makes the most sense:
Replacement flavor: We'll send you a replacement of the item in the alternative flavor at no cost. This is the most common resolution, most people just need to try the other flavor.
Store credit: A credit applied directly to your NutresaLife account, good toward any future purchase including subscription orders and individual refills.
Refund: A refund to your original payment method for the affected item(s). Refunds are processed within 3–5 business days of approval.
We choose the resolution at our discretion based on your situation. If you have a preference, let us know in your email and we'll do our best to accommodate it.
Full terms
Complete terms & conditions
The following are the complete terms governing the NutresaLife 7-Day Taste Guarantee. These terms exist to protect both you and us.
NutresaLife 7-Day Taste Guarantee | Terms & Conditions
- Scope: This guarantee covers only the taste and flavor of NutresaLife Metabolic Balance Drink Mix and Calm Crave Bars. It does not apply to product efficacy, weight loss outcomes, energy levels, hunger management, or any health-related result.
- Eligibility: Eligible customers must contact NutresaLife at info@nutresalife.com within 7 calendar days of the confirmed carrier delivery date as recorded by the shipping carrier (UPS, USPS, FedEx, or other designated carrier). The delivery date used is the carrier's delivery scan, not the customer's self-reported date.
- Consumption limits: To be eligible, no more than 3 individual bars and no more than 3 servings of drink mix may have been consumed. Products consumed beyond these limits are considered substantially used and are not eligible for the guarantee.
- First purchase only: The guarantee applies to your first purchase of the applicable product only. It does not apply to repeat purchases, subscription renewals, refill orders, or any order placed after a previous guarantee claim has been made.
- Resolution at our discretion: NutresaLife will make a good-faith determination of the appropriate resolution, replacement flavor, store credit, or refund, at our sole discretion. We will consider customer preferences where expressed. This guarantee does not constitute an automatic right to a cash refund.
- Return of product may be required: You may be required to return unconsumed product to claim this guarantee & pay for the shipping of the returned product. We may ask for photos or a brief description of the issue to process the claim.
- Limit of liability: In no event shall NutresaLife's liability under this guarantee exceed the original purchase price of the product(s) in question. This guarantee constitutes your exclusive remedy for taste-related dissatisfaction and does not affect any statutory rights you may have under applicable consumer protection law.
Why we offer this
We're not hiding behind fine print.
Taste is personal. We've worked hard to develop flavors that work, but we know we can't get it right for everyone. What we can do is make sure no one feels stuck with a flavor they don't enjoy.
This isn't a 30-day "satisfaction guarantee" that's really designed to discourage claims. It's a 7-day taste guarantee that's specifically scoped and honestly worded. We think that's more useful and more honest than a vague promise.
If the flavor doesn't work for you, tell us. We'll fix it. That's the whole policy.
Ready to taste it for yourself?
The complete 28-day system, everything you need to restore natural hunger management, starting on day one.
