Shipping policy
Shipping Policy
We ship within the United States only. Here's what to expect.
Processing time
Orders are processed within 1–3 business days, Monday through Friday, excluding holidays. Orders placed after 2:00 PM MT or on a weekend begin processing the next business day.
You'll receive a confirmation email when you order and a second email with tracking as soon as your package ships.
Shipping options and cost
| Method | Estimated transit | Cost |
|---|---|---|
| Standard | 3–5 business days | $9.99 |
| Expedited | 1-2 business days | $25.00 |
Free standard shipping on the Hunger Reset SystemÂ
Transit times are estimates from the carrier and are counted from the date your order ships, not the date you place it. We ship via USPS, UPS, and FedEx and select the carrier based on your address and order size.
Where we ship
We ship to all 50 states, including Alaska and Hawaii. We also ship to APO/FPO addresses via USPS, though transit times are longer.
We do not currently ship internationally. We can't ship to PO Boxes for orders sent via UPS or FedEx, so please use a street address where possible.
Subscriptions
Subscription orders ship on the frequency you select at checkout. Your card is charged when each order is processed, and you'll get tracking the same way you do for one-time orders.
You can change your delivery date, skip a shipment, or update your address at any time through the link in your order confirmation email. Address changes need to be made before your order is processed. See our Purchase Options Cancellation Policy for full details.
Delays
Once your package is with the carrier, delivery timing is out of our hands. Weather, carrier volume, and holiday backlogs can all add time, and we're not able to guarantee a delivery date.
If your tracking hasn't updated in more than 5 business days, email us at info@nutresalife.com with your order number and we'll open a trace with the carrier.
Damaged, lost, or missing packages
If your order arrives damaged, email info@nutresalife.com within 30 days of delivery with your order number and a photo. We'll replace it or refund it, and if we need the item back, we cover return shipping. Full details are in our Refund Policy.
If tracking shows delivered but you can't find your package, check with your household and neighbors and give it 48 hours, carriers sometimes scan early. If it still hasn't turned up, contact us and we'll help you file a claim.
A note on warm weather
Our bars can soften in transit during summer months. They're still perfectly good to eat, and firming them up in the fridge for an hour usually does the trick. If a shipment arrives in a condition you're not happy with, let us know and we'll make it right.
Address accuracy
Please double-check your shipping address at checkout. We're not able to reroute a package once it's shipped, and orders returned to us as undeliverable due to an incorrect address will be refunded less the original shipping cost, or reshipped at your expense.
Questions
Email info@nutresalife.com with your order number and we'll help.
